PRIVACY POLICY

This Privacy Policy outlines how Xodus Travel Services Inc. “Xodus”, manages the collection, use, maintenance, and disclosure of information from our customers. Our company is committed to safeguarding your personal information. It adheres to the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring compliance with Canadian privacy laws.

1. Personal Identification Information: We may collect personal identification information in various ways when you interact with us. This could include visiting our site, quoting, and purchasing insurance. The types of information we may collect are your name, email address, mailing address, phone number, and other relevant personal information.  We only collect this information from you with permission.

2. Non-Personal Identification Information: We may collect non-personal identification information about customers whenever they interact with us. This could include the browser name, the type of hardware, and technical information about your connection to our site or services, such as the operating system and the Internet service providers utilized.

3. Web Browser Cookies: Our site may use “cookies” to enhance the user experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users can choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. However, some parts of the site may not function properly if they do so.

4. How We Use Collected Information

Xodus may collect and use customer’s personal information for the following purposes:

• To improve customer service
• To personalize user experience
• To improve our Website
• To send periodic emails
• We may use the email address to respond to inquiries, questions, and/or other requests.
• To administer and service you, with prior consent, in areas such as insurance policy administration, coordination of benefits and claims payments.

If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. of Xodus or it’s partners. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

5. How We Protect Your Information: We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored by us.

6. Sharing Your Personal Information: We do not sell, trade, or rent customer’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

7. Changes to This Privacy Policy: Xodus has the sole discretion to update this Privacy Policy at any time in order to comply with any changes and updates to the relevant laws and regulations and for any other reasons.

8. Your Acceptance of These Terms: Prior to the quote, sale, or claims process your consent will be gathered prior to storing your information. Specific to our website, your continued use of the website signifies your consent to us storing and using your information as outlined in this policy.

9. Contacting Us: If you have any questions about this Privacy Policy, the practices of Xodus, or your dealings with Xodus, please contact us at:

Xodus Travel Services Inc. 

3215 Electricity Drive, 2nd Floor
Windsor ON N8W 5J1

Email: contactus@xodus.ca

Phone: 1 866-424-0825

Effective Date: December 1, 2023