We provide full-service third-party administration for travel insurance programs across Canada. Our role is to manage complex operations so you can focus on growth, strategy, and customer relationships.
We bring service, claims, medical assistance, and digital tools together into one coordinated model. This allows us to deliver consistent support, strong oversight, and better experiences for your members.
Our dedicated contact centre supports sales inquiries, claims support, and general assistance across every customer touchpoint.
We provide end-to-end medical case management, coordinating care, validating treatment, and supporting members through a medical event.
Our cost containment model combines global provider networks, cashless services, and claim audits to deliver measurable financial protection.
We manage claims through automated workflows, real-time tracking, and structured audits to improve speed, accuracy, and transparency.
Our travel assistance mobile app gives members 24/7 access to support, claims submission, and nearby medical resources wherever they are.
Our consumer self-service portal allows members to access, manage, and personalize their services through a simple, user-focused experience.
We support seamless communication across phone, chat, SMS, WhatsApp, and live messaging, with every interaction connected in one system.
We act as an extension of your organization, aligning closely with your goals, brand, and service standards. Our teams manage day-to-day administration while keeping you informed through clear reporting and ongoing communication.
Our approach is designed to reduce operational strain without sacrificing care, compliance, or customer trust. Everything we do is focused on consistency, reliability, and long-term partnership.
Security and compliance are foundational to how we operate. We design our systems, processes, and controls to protect sensitive data, support regulatory requirements, and maintain the trust of our partners and their customers.
We protect sensitive personal, medical, and financial data through secure systems and strict access controls.
Our operations are supported by SOC 2 controls, demonstrating our commitment to security, availability, and data integrity.
We operate within Canadian regulatory requirements and work closely with partners to support compliance across all programs.
